Missing Parts or Time on an Invoice

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===== Missing Parts or Time on an Invoice =====


__Incident description__

Parts or Time do not display on an Invoice. 
This document will illustrate some of the more common reasons for this happening.

__Resolution__

1. On the Invoicing tab for the selected Job Card, check that the options to print Parts and Labour are selected.

{{:2000faq:2200errors:faq_jobpartused0.png|}}

2. On the Timesheet or Parts Used screen, check that the option to “Do not print on invoice” is not selected.

{{:2000faq:2200errors:faq_jobpartused.png|}}

3. Check that the parts you want to print are not Quoted Parts

{{:2000faq:2200errors:faq_jobpartused2.png|}}


4. On the Invoicing tab, under the Quote heading, if there is a dollar amount in either the Labour or Parts fields, this will prevent the individual Part or Timesheet line items from displaying dollar figures.

{{:2000faq:2200errors:faq_jobpartused3.png|}}

There is a setup option which toggles whether a dollar amount in either of these fields affects the way both Parts and Labour print on the Invoice, or if a dollar amount in Parts only affects Parts and a dollar amount in Labour only affects Labour.  This can be found under Utilities -> Setup -> Job Cards, Page one.
The option is titled “Quoted Job Price includes both parts and labour”.

{{:2000faq:2200errors:faq_jobpartused4.png|}}


5.  Re-index your TSM Data.  Please see [[5000manual:5800utilities:5848reindex|Reindex TSM]] for information on re-indexing.

6.  It is possible that the invoice template you are using to print has been customised to have a “Print When” condition on the parts or labour fields, or that these fields do not exist under the selected invoice layout.  Please consult TSM Support for assistance.

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