===== .FPT is Missing or Invalid =====


__Incident Description__


Receiving errors indicating missing or invalid *.FPT files, or other miscellaneous errors relating to data access in TSM.

__Resolution__


Starting TSM with the command ‘check’ will run an advanced type of reindex which can diagnose and repair data faults.

**Note:**             If you receive errors during the check process, the server hosting TSM will need to be rebooted to resolve any locked files.


1.  In TSM click “Help” -> “About TSM” then click the ”Program Information” tab.

{{:2000faq:2200errors:faq_abouttsm.png|}}

2.  Make a note of the “Program File Directory”.

3.  Click the Start menu and type cmd, right click and run as administrator.

{{:2000faq:2200errors:faq_cmd.png|}}


4.  In cmd, type "cd c:\xx\xx\tsm(full program directory taken from the program information page)". And hit Enter.

**Note:**              If the location of the TSM directory contains a space, you will need to place quotes around the program location.  Otherwise quotes are not required. See screenshot above.

{{:2000faq:2200errors:faq_cmd2.png|}}

5. Type in TSM check, and hit Enter

6. TSM will start and after a backup, display the progress of the check similar to a reindex. Once it is complete, restart TSM.

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