=== Log In ===
   * Enter **Client ID** and **Password**. Both are not case sensitive.
   * For __initial or first time log in__, TSM Self Service will ask to reset password. Suggest to limit number of characters to 8.
   * The new save password will auto update TSM Customer setting.

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=== JOBS ===
**All information and details depends on business and work process. It's the TSM Customer responsibility to orient their Contact or Client about their naming convention, codes and process.**

Once inside TSM Self Service, initial window will be in **Job Search**. 
   * **JOB SEARCH**
     * Contact or Client may __only__ view jobs assign to them or their sites.
     * They may search existing job or jobs based on date range, job number, client order number, site ID, Contact or phone.
     * **"Text Search on Problem**" is referring to __service requested__ details. Client may search by key word/s.
     * Faster search use **"Incomplete Jobs Only?"** Or empty all fields and simply click **"Search"** to search all log jobs.
     * You may click the __arrow button__ to minimized or expand show search  window.
     * Click on the __Job Number__ to open a job.

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   * **JOB**  
     * **Job Information**, details of the job.         
     * Contact or Client details refers to **"Company ID"**, **"Company"**, **"Contact"**, **"Phone"** and **"Email"**. 
     * **"Site ID"**,**"Site Address"** and **"Site Contact"** identify where the job is requested and contact person.
     * **"Logged by"** name refers to the contact person who created the job in TSM Self Service. 
     * **"Priority", "Service Requested"  and "Job Type"** maybe define by contact during job creation. TSM Customer are allowed to modify or update these fields.
     * TSM Customer details are also available. Such us assign **"Employee"**, **"Start Date"**, **"Completed"** date, **"Biller"** details and **"Service Code"**. **"Worked Performed"** refer to job notes written by the assign employee.
     * **"Status Code"** is the job status. Status update depends on job activity or process.
     * **"Add notes to service request"**, allows contact to append service notes.  Just click to open a small window on the side and write necessary notes. Click **Save** and  it will be added as another line item (date/time and notes) to **"Service Requested"**. **This is the only field a Contact or Client are allowed to update for any existing open status job.**

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     * Below example a complete job. Inside **Job Information** the **"Completed"** field will have the date of the job completion and **"Total Job Value Ex GST"** will be updated.
     * Contacts may view details of **Equipment Worked On**, **Time Entries**, **Material Used** and **Documents**.
     * **Equipment Worked On** are parts, tools, materials or products define by the business as an equipment.
     * **Time Entries** shows the labour time details such as date, employee, comments, billed hours, rate and total.
     * **Materials Used** can be parts or materials define by the business as products.
     * **Documents**, this is where all job documents for Contact or Client viewing.
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   * **NEW JOB**
     * Contact or Client may raise a __new job__ using TSM Self Service.
     * Inside TSM Self Service, click on **NEW JOB"" to create a new job.
     * **"Customer Details" are contact details and are lock for editing.
     * **"Site Details"** are information where the job need to commence.
      * Default site shown is based on log in contact. For those contact with multiple sites, use drop down arrow to select and click **"Get This Site's Details"**.
      * If you wish to create a new site, click on **"Clear Site Details"** and fill-up all the fields with information. Once done, click on **"Add New Site Details"**. This will be updated in TSM as a new **Contact Maintenance** as **"Site Customer"**.
    * Add new job details by completing fields below "//Please complete all details below to submit your request for a new service job//."
    * Hit **Submit**, new job number will be created and send job request to vendor or TSM Customer. 
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=== EQUIPMENT LIST ===
    * **Equipment** can be any parts, tools, materials or products as define by the business in the __MAINTENANCE CARD__.
    * Contacts or Clients may **1)** view equipment details with all the jobs logged against it and **2)** Create  a new job for a chosen equipment.
    * To view equipment assign to a site, go to **EQUIPMENT LIST**
        * //"Select Site to Display Equipment for:"//  using the drop down arrow to select the site of the customer
        * Type in the **"Productid"** and hit **Search** to search for certain equipment, or just search empty productid to display all equipment 
        * Equipment information includes **"Product ID"**,**"Description"**,**"Serial"**,**"Asset#"**,**"Model"**,**"Location"**,**"Qty"**,**"Installed"** and **"Warranty Expiry"**. You may check with your TSM Customer the exact definition of each items.
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=== SITE MANAGEMENT == 
This is the Contact or Client __job site__ details. Click on to **SITE MANAGEMENT** to open.
   * **Site ID**  is Contact site reference. This field is lock for editing.
   * Update other details if necessary and click **"Submit changes"** to update TSM Customer back office **Contact Maintenance** card.
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