Set up email in TSM
Incident Description
Enabling and configuring TSM email functions
Resolution
There are two ways to email out of TSM, the first is to use TSM’s inbuilt email client, the other is to use a third party application, such as Microsoft Outlook.
There are pros and cons for both options, listed below.
TSM’s Inbuilt Mail Client
| Pros | Cons |
|---|---|
| Already installed. Simple. | Sent mail is not archived. |
Third Party Mail Client
| Pros | Cons |
|---|---|
| Emails can be sent from ‘Personal’ email addresses. | Need to install mail client on every machine which will use email. |
| Emails are archived in the email client’s outbox. | Mail client needs to be open and ‘sending’ before emails are sent. |
Configuring TSM’s Inbuilt Mail Client
1) Go to Utilities → Setup
2) Select the Miscellaneous tab
3) Set the option under Email Settings titled TSM Email client to ‘TSM Email’
4) Fill in the POP3 Host / SMTP Host details. Your IT support or ISP should be able to provide you with these.
5) Fill in the logon name and password used to receive mail from your mail server. Your IT support or ISP should be able to provide you with these. This step is optional, and is generally only used if the TSM XML Processor is enabled
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6) Fill in the Authentication user name and password used to send email though the server specified in step 4.
7) Click save and exit the setup screen.
8) Whenever you click an ‘Email’ button in TSM, you will see the TSM Email Client
Configuring TSM to Use a Third Party Email Package
1) Go to Utilities → Setup
2) Select the Miscellaneous tab
3) Set the option under Email Settings titled TSM Email client to ‘MAPI Compliant’
4) Whenever you click an Email button in TSM, TSM will pass the email message to the default Email program installed for that Window’s user.