Incident description

TSM does not run on Windows 2000.

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Resolution

1. Use Windows Update to bring the system up to date with all security patches.

2. Use Microsoft Update to install Internet Explorer 6 SP1.

3. Go to Control Panel and open ‘System’.

4. Go to the Advanced tab and select Environmental Variables.

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5. Select the ‘Temp’ System variable and click Edit

6. Add the following to the end of the Variable Value field:

;C:\Program Files\Common Files\Microsoft Shared\VFP

Do not include any spaces before or after, make sure to include the semicolon.