Moving an Existing TSM Installation
Incident Description
The current TSM installation needs to be moved to a new directory or computer.
Resolution
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Moving TSM requires the transfer of customer data, registration of dlls, and the installation of TSM workstations.
Note: Ensure all users have been logged out and a full backup completed before making changes any to TSM.
1. Close all instances of TSM and TSM workstations, as well as TSM Remote, Live, and Accounting Posts.
2. Copy the full TSM directory (the folder containing TSM.exe) to the new location (either new directory on the same machine or a different machine altogether).
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3. On the computer hosting the new folder, log in to Windows with an account that has administrative privileges.
4. Run the workstation installation program (tspronet.exe) and point it to the new TSM folder. See Work station installation. Ensure you right-click and select ‘Run as Administrator’ when starting the program.
5. Once the workstation install has finished, Start TSM (again ensuring you right-click and select ‘Run as Administrator’) Once it has loaded, log in, ignore through any error messages, then press Alt+F8. Click OK on all the dialogues which pop up.
6. Share the new TSM directory or the folder containing it. Please contact your IT for information on how to do this.
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7. On other workstations, run tspronet.exe (see Work station installation). This step may also have to be performed for each user in a Terminal Service environment.
8. On the Select Installation Destination page, insert the path of the shared TSM folder.
Note: If the TSM directory is shared as the root of a mapped drive (e.g. Z:\) the workstation will not install. Instead use the full share path.