Windows Vista

Incident description

Unable to run TSM in Windows Vista

Resolution

Current versions of TSM are fully compatible with Windows Vista, however due to the new security model it uses, some additional steps are required when installing.

It is possible that the TSM Network/Workstation installer or TSM full installer will fail to register some of the TSM files with Windows due to Vista’s security restrictions.

If you experience errors upon starting TSM relating to the LISTBAR or OCX files, then follow these steps:

1. Right-click on the TSM shortcut icon on your desktop and select “Properties.”

2. Click on the button “Advanced” located on the Shortcut tab.

3. Tick the option “Run as Administrator”. OK out of the screens.

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4. Create a copy of this TSM shortcut on your desktop. Right-click on this new shortcut and select “Properties”.

5. In the shortcut tab, click to the end of the “Target” field and add a space followed regocx.

6. Run this shortcut. TSM will start and display multiple dialogs indicating files have been registered. Click OK on these screens.

7. Re-start TSM